Troubleshooting

The following guides may help if you are having trouble using Conveyal. If you are still having problems, please email us at support@conveyal.com.

Logging In#

When using Conveyal, always navigate to https://analysis.conveyal.com in your browser's address window.

note

Bookmark https://analysis.conveyal.com itself, do not bookmark the page with the login form or attempt to go to that login page directly. It may not work.

If you are not logged in, the application should redirect you to a login page that looks like:

Log In Page
Log In Page

Forgot password#

If you've forgotten your password and would like to change it, first ensure that you have access to the email address associated with the account. Then, go to the application home page and:

  1. If you are logged in, click Log Out at the bottom.
  2. From the Log In form, click the Don't remember your password? link.
  3. Enter the email address associated with your account. Click Send Email.
  4. Follow the steps in the email (check spam folders if you do not see it), entering a new password for your account.
  5. Go to the application home page and log in with the new password.

Other issues#

If you are seeing Unauthorized errors or you are unable to see data for your account then you may be attempting to access a resource that you don't have access to. Another possibility is your browser may be maintaing a session in another tab that has already timed out.

Before contacting support, we recommend trying to log into Conveyal using private browsing or incognito mode. To enter a private browser session in your browser, follow the key combinations found here. If you are still having trouble logging in while using a private browsing mode, please contact support.

Server status#

If you are having unexplained problems using our application, please check our Status Page to verify that the issue is not stemming from connectivity or log in issues. The page should show two green OKs, without any error status bar:

Status Page
Status Page